You may return your purchase for a refund of the merchandise total within 10 days of delivery. Before returning any merchandise be sure to contact us at firstname.lastname@example.org to receive a Return Merchandise Authorization (RMA). You must include your invoice number and reason for return. Upon approval of your return you will receive an RMA and shipping instructions via e-mail. The RMA must be included with the return in order to insure you are refunded properly. Return credits are issued within 24 hours once the item is received and inspected. Please note that shipping charges are non-refundable unless the item was received damaged and you do not want a replacement.
Return Eligibility: Items must be in new, sell-able condition and in the original packaging to qualify for a refund (please do not assemble or modify the product in any way). The few exceptions that cannot be returned include: “white glove” delivery items (see below under White Glove Delivery details), clearance items, gift certificates, personalized items as well as items Marked “Non-Returnable” (clearly indicated on the sale page before placing your order).
What if My Order Arrives Damaged?
If an item arrives damaged or with parts missing, please notify us within 48 hours excluding weekends. We're happy to send you replacement parts as soon as possible. We may request photos of damage in order to file a claim with the shipping company.
When you sign for delivery, even if the package appears only slightly damaged, please write "Package Damaged." If the package looks significantly damaged, you may refuse delivery. In this case, please notify us so that we can expect the return shipment. Once the package returns to us we will send you a new one right away.
If you have already accepted the package and notice missing or damaged parts, please contact us right away and we will ship you replacement parts free of charge. We usually only have a 48-hour window to file freight claims. If we cannot replace the parts, our carrier will pick up the original package and we will send you a full replacement.
If you decide you do not want parts or a replacement unit, you can return the item under our standard return policy.
If you received a damaged product or the wrong product and we cannot solve the issue with either a full replacement or replacement parts, we will pay to return the item to us, on top of the refund.
If your product has a manufacturer's defect, we can either replace the defective part, or, if necessary, the entire unit.
White Glove Delivery:
Due to the size of certain products they may only be available for delivery via our “white glove” delivery service to ensure they arrive safely and are setup without damage. These items are non-returnable and refunds are only given if there is a manufacturing defect that we are unable to correct or replace. Photos will be required to support any claims especially if we need to submit a claim against the delivery service.